Terms of service

OVERVIEW

Welcome to FrostFlow!

Throughout this website, the terms “we,” “us,” and “our” refer to FrostFlow.

FrostFlow is an online retailer specializing in portable personal cooling products, including our flagship Turbo Ice Cooling Fan. We carefully source products from trusted suppliers and make them available to customers through our online store.

Our website is powered by Shopify, which provides a secure e-commerce platform for browsing products, placing orders, and processing payments.

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, placing an order, or using any part of our Services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on this website.

If you do not agree with these Terms, please do not use our website or purchase our products.

We reserve the right to update or modify these Terms at any time. Any changes will become effective upon publication on this website unless otherwise required by applicable law.


SECTION 1 – ACCESS AND ACCOUNT

By using our website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

When placing an order, you agree to provide accurate, current, and complete billing, shipping, payment, and contact information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts if fraudulent, unlawful, or abusive activity is suspected.


SECTION 2 – OUR PRODUCTS

FrostFlow currently offers portable personal cooling products through its online store, with a primary focus on the Turbo Ice Cooling Fan.

We carefully select products based on quality, functionality, and customer satisfaction.

We make every reasonable effort to display our products as accurately as possible. However, product colors, appearance, dimensions, and other visual details may vary slightly depending on your device settings, lighting conditions, or manufacturing updates.

Product images are provided for illustrative purposes. Minor differences between product images and the delivered product may occur and do not constitute a defect.

Unless otherwise stated, the FrostFlow brand, website design, logos, and original content created by FrostFlow are our intellectual property. Product images, descriptions, and other materials may be provided by suppliers or used with permission where applicable.

We reserve the right to modify product descriptions, specifications, pricing, availability, or discontinue any product at any time without prior notice.


SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase our products.

Orders are accepted only after payment has been successfully processed and you receive an order confirmation email.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • suspected fraud;
  • pricing or technical errors;
  • product availability;
  • payment authorization issues;
  • incorrect customer information.

If your order is cancelled after payment has been received, you will receive a full refund using your original payment method.

Returns and refunds are handled in accordance with our Refund Policy.

Products sold through our website are intended for personal use only and may not be purchased for commercial resale without our written permission.


SECTION 4 – PRICES AND BILLING

All prices displayed on our website are shown in the selected currency.

Prices, promotions, and discounts may change without prior notice.

Unless otherwise stated, prices do not include customs duties, import taxes, or similar charges that may apply in the destination country.

Customers agree to provide accurate billing and payment information.

Payment must be successfully completed before an order can be processed.

If a pricing error occurs due to a technical issue or human error, we reserve the right to cancel the affected order and issue a full refund.


SECTION 5 – SHIPPING AND DELIVERY

Orders are typically processed within 1–3 business days.

Estimated delivery within Europe is 6–9 business days.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, holidays, or events beyond our reasonable control.

Once your order has been transferred to the shipping carrier, the responsibility for delivery passes to the carrier.

Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

SECTION 6 – INTELLECTUAL PROPERTY

All content available on this website—including, but not limited to, the FrostFlow brand, logos, website design, original text, graphics, icons, videos, and other original materials—is the property of FrostFlow or is used with the permission of the respective rights holders.

Some product images, descriptions, or other materials may be provided by suppliers or manufacturers and are used under applicable permissions or licenses.

You may not reproduce, distribute, modify, publish, or commercially use any original content from this website without our prior written permission.

Unauthorized use of our original content may result in legal action.

SECTION 7 – OPTIONAL TOOLS

Our website may provide access to third-party tools or services for your convenience.

These tools are provided “as is” and “as available” without any warranties.

We do not monitor or control these third-party services and are not responsible for their functionality, availability, or content.

Your use of any optional third-party tool is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

These links are provided solely for your convenience.

We are not responsible for the content, accuracy, availability, or privacy practices of any third-party website.

Accessing third-party websites is entirely at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

FrostFlow is powered by Shopify, which provides the e-commerce platform used to operate this online store.

All purchases made through this website are made directly with FrostFlow and not with Shopify.

Shopify is not responsible for the products sold through this website, shipping, refunds, customer support, or any transaction between you and FrostFlow.

If you have any questions regarding your order, please contact us at:

support@getfrostflow.com

SECTION 10 – PRIVACY POLICY

Your privacy is important to us.

Any personal information collected through this website is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your personal information as described in our Privacy Policy.

Our website is hosted on Shopify, which securely processes customer information to provide payment processing, order management, and other essential services.

For more information, please review our Privacy Policy.

SECTION 11 – FEEDBACK

We welcome your comments, suggestions, reviews, and other feedback regarding our products and services.

By submitting any feedback to FrostFlow, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, display, and distribute your feedback for marketing, customer service, and business purposes.

You confirm that your feedback:

  • is truthful and accurate;
  • does not infringe the rights of any third party;
  • does not contain unlawful, abusive, defamatory, or offensive material.

We reserve the right to remove or refuse any feedback that violates these Terms or applicable laws.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping costs, delivery times, or product availability.

We reserve the right to correct such errors, update information, or cancel orders where necessary without prior notice.

If an order has already been placed and payment received, we will notify you and issue a full refund if cancellation is required.

SECTION 13 – PROHIBITED USES

You agree to use this website only for lawful purposes.

You must not:

  • violate any applicable laws or regulations;
  • engage in fraudulent or deceptive activities;
  • upload viruses or malicious software;
  • attempt unauthorized access to our systems;
  • copy or misuse website content;
  • interfere with the operation or security of the website;
  • use automated tools to scrape or collect data without permission.

Violation of these Terms may result in suspension or permanent termination of your access to our Services.

SECTION 14 – AUTOMATED ACCESS (AGENTS)

Our website may be accessed by automated software, artificial intelligence tools, or other digital agents.

Any automated access must comply with applicable laws and must not interfere with the security, performance, or functionality of our Services.

We reserve the right to restrict or block automated access that negatively impacts our website or customers.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate your access to our website or Services at any time if you violate these Terms or applicable laws.

Termination does not affect any rights or obligations that arose before termination.

Sections relating to intellectual property, liability, governing law, and other provisions intended to survive termination shall remain in effect.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our products and Services are provided on an “as is” and “as available” basis, except where otherwise required by applicable law.

While we make every reasonable effort to ensure the quality and accuracy of our products, website, and Services, we do not guarantee that:

  • our website will always operate without interruption or errors;
  • all information on the website will always be accurate, complete, or up to date;
  • our products will meet every customer’s individual expectations.

Nothing in these Terms excludes or limits any mandatory consumer rights provided by applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, FrostFlow shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, Services, or products.

This includes, but is not limited to:

  • loss of profits;
  • loss of revenue;
  • business interruption;
  • data loss;
  • delays caused by shipping carriers or customs authorities;
  • events beyond our reasonable control.

Our maximum liability shall not exceed the amount paid by you for the purchased product.

Nothing in these Terms limits liability that cannot legally be excluded.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless FrostFlow, its owners, employees, contractors, service providers, and partners from any claims, damages, costs, liabilities, or expenses resulting from:

  • your breach of these Terms;
  • your misuse of our Services;
  • your violation of applicable law;
  • your infringement of any third-party rights.


SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and other published policies, constitute the entire agreement between you and FrostFlow regarding the use of our Services.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

FrostFlow may transfer its rights and obligations in connection with a merger, acquisition, or sale of the business.

SECTION 22 – GOVERNING LAW

These Terms shall be governed by the laws of Hungary.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Hungary unless mandatory consumer protection laws provide otherwise.

SECTION 23 – HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Updated versions become effective upon publication on this website unless otherwise required by law.

Continued use of our Services constitutes acceptance of the revised Terms.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

FrostFlow

Email: support@getfrostflow.com

Business Address:
Budavirág utca 12.
2347 Bugyi
Hungary

Business Registration Number: 61578641

VAT Number: HU91629252