Shipping policy
Shipping Policy
Thank you for shopping with FrostFlow.
We are committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
Shipping Time
Estimated delivery time is 6–9 business days after your order has been processed.
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active.
Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
Any free shipping promotions will also be shown during checkout.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
FrostFlow is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at:
We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.
Contact
If you have any questions regarding shipping, please contact us:
Email: support@getfrostflow.com